Counselling
Counselling Terms
Confidentiality, cancellations, referrals and consent.
- Nature of services. Ishaya Inuwa Durkwa provides counselling and coaching as a certified relationship and life coach trained in theology, psychology and biblical counselling. These services are not a substitute for medical, psychiatric or emergency care.
- Confidentiality. What you share is confidential. Confidentiality may be broken only where there is a serious risk of harm to you or someone else, where a child or vulnerable adult is at risk, or where the law requires disclosure. Where possible, you will be told first.
- Referrals. If your needs go beyond counselling and coaching, you will be referred to an appropriate medical, psychiatric, legal or specialist professional. For addictions with physical withdrawal risk, counselling works alongside medical care, not instead of it.
- Abuse and safety. Where there is violence or abuse in a relationship, joint couples counselling will not be offered. The person at risk will be supported to reach safety and specialist help.
- Young people under 18. A parent or guardian must give written consent before counselling begins. What a young person shares remains confidential, except where their safety is at risk.
- Payment. Sessions and packages are paid in advance. Packages over ₦100,000 may be paid in two instalments. Fees are not refundable once a package has begun, but unused sessions may be transferred to a family member with your agreement.
- Cancellations. Free rescheduling up to 24 hours before a session. Later changes and missed sessions count as used. Package sessions must be used within 6 months of purchase (12 months for The First Years). In emergencies such as illness or bereavement, please get in touch and we will find a kind solution.
- Online sessions. Join from a private, quiet place. Sessions are not recorded by either party.
- Faith. Faith is part of counselling only as much as you choose.
- Agreement. By booking, you confirm you have read and accept these terms.